Returns, cancellations and refunds

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Cooling-off: standard goods bought online (ECTA s44)

You may cancel an online purchase of standard, undecorated goods (for example plain stock garments) within 7 days of receiving them, without giving a reason and without penalty. You pay only the direct cost of returning the goods. We refund you within 30 days of your cancellation.

Personalised and made-to-order goods

The cooling-off right does not apply to goods made to your specification or clearly personalised — anything decorated with your logo, artwork, names or numbers, and custom-made kit (ECTA s42(2)). Checkout shows this before you pay and asks you to confirm it; your order confirmation repeats it.

Defective goods: your 6-month warranty (CPA s56)

All goods, including personalised goods, must be of good quality. If something is defective you may return it within 6 months of delivery, at our risk and cost, and choose a repair, replacement or refund. If a repair fails within 3 months, we replace the goods or refund you.

Goods that don't match the approved proof

If decorated goods do not match the proof or specification you approved, you may reject them at our cost (CPA s19–s20). We keep every approved proof as the record of what was ordered.

Cancelling a custom order

See section 3 of our terms: after you accept a quote or confirm a custom order, the deposit is kept; amounts above it are refunded less costs already incurred (draft rule under review).

How to return or report a problem

Email hello@klaut.example or call TO CONFIRM with your order number and photos of any defect. We confirm what to send back and how. Refunds go back to the original payment method.

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