PAIA manual
Manual under section 51 of the Promotion of Access to Information Act (outline).
1. Introduction
This manual explains how to ask KLAUT (Pty) Ltd for access to records it holds, as required of every private body by PAIA section 51.
2. Contact details and Information Officer
KLAUT (Pty) Ltd; registration number TO CONFIRM; TO CONFIRM; TO CONFIRM; hello@klaut.example. Information Officer: TO CONFIRM (owner, D11).
3. Guide by the Information Regulator
The Information Regulator's guide on how to use PAIA (section 10) is available from the Regulator at inforegulator.org.za and on request from us.
4. Records available without a request
The information on this website, including our business information, terms, returns policy, privacy notice and this manual.
5. Records kept under legislation
Companies Act 71 of 2008; Tax Administration Act 28 of 2011; Income Tax Act 58 of 1962; Value-Added Tax Act 89 of 1991; Basic Conditions of Employment Act 75 of 1997; Labour Relations Act 66 of 1995; Consumer Protection Act 68 of 2008; Electronic Communications and Transactions Act 25 of 2002; Protection of Personal Information Act 4 of 2013.
6. Subjects and categories of records
- Company records: incorporation documents, share register, minutes.
- Financial records: invoices, receipts, credit notes, statements, bank records, tax returns.
- Customer records: quotes, orders, proofs and approvals, correspondence, delivery records.
- Supplier and operator records: purchase orders, contracts and operator agreements.
- Personnel records: employment contracts, payroll and leave records.
7. How to request access
Complete the prescribed request form (Form 2 of the PAIA Regulations) and send it to the Information Officer. Fees prescribed by the Regulations may apply; we will tell you of any fee before we process your request. We respond within 30 days.
8. Processing of personal information (POPIA)
- Purposes: quoting, making, delivering and invoicing orders; customer accounts; direct marketing with consent; legal and tax compliance.
- Data subjects and categories: customers and their contacts (contact and billing details), team members on rosters (print name, number, size), suppliers, employees.
- Recipients: payment processor (PayFast), couriers, email and hosting providers, bookkeeper and auditors, authorities as required by law.
- Cross-border transfers: none planned; data is hosted in South Africa (AWS Cape Town).
- Security measures: see our privacy notice.
9. Availability of this manual
On this website and at our premises during business hours.
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